Theatre Bay Area Chatterbox

Thursday, November 11, 2010

Claire's Book Club: The Inciting Incident

I have the same bad habit most book (and theatre) lovers have: I buy more plays than I can actually read. They teeter dangerously on my nightstand and crowd my shelves like rush hour MUNI commuters. Orphaned about my apartment, these scripts stare longingly at me as I ignore them in favor of lesser entertainments. Yet I still thrill at the hunt every time I enter a new or used bookstore. I make a beeline for the drama section and comb the shelves looking for the next play that will inspire or corrupt, enlighten or injure, entertain or enrage. But after a recent trip to the Friends of the Library Book Sale (where I bought literally pounds of new plays), I have decided that enough is enough. I must read what I own.

Why not write about it as I go? Readers, here's the mission: I intend to work my way through the pile of plays on my nightstand (and shelves, and coffee table) to relieve my buyer's guilt and, perhaps, inspire a little critical discussion along the way. Twice a month, I will write reviews of the plays I have read, as a way of keeping myself accountable and exposing you the reader to writers new and old.

The Reading List:
The Shipment by Young Jean Lee, TCG
The Revenger's Tragedy credited to Cyril Tourneur (or Thomas Middleton, depending on what day of the week it is), edited by Lawrence J. Ross, University of Nebraska Press

The Shipment by Young Jean Lee, TCG

"Ever hear the one about the white theater critic and the black identity-politics play by the Korean-American writer?"
- David Cote, writing in the New York Times about The Shipment in 2009.

This play requires five actors. Four male, one female. All African American. The costuming and props are specific and integral to the script. The set for the first half of the show doesn't have to be much more then acting blocks, but the second half requires realism. I would not recommend this play for actors looking for monologues or scene work for classes and auditions unless guided by a coach or teacher. This play is not for the faint of heart--it pushes buttons and experiments with structure and narrative.

The Shipment is the first play by Young Jean Lee I have had the privilege to read. I knew I was going to love it before I even cracked the binding. I fell in love with Lee at first New York Times online review sight. I love a creator with mendacity/audacity/tenacity...and the talent and wisdom to back it up.

The play is really a treatise on the depiction of race in the entertainment industry (and specifically in live theatre). Using clichés and caricatures as her broad strokes, Lee builds her story so the audience is unsure of who the joke is on until the last line. The Shipment contains one of the most powerful endings I've ever read. I can't get it out of my head. The play is often funny, but each punch line is really a set up for the conclusion.

The Revenger's Tragedy by Cyril Tourneur (or Thomas Middleton or someone else...)

Fourteen or more speaking parts. Numerous nobles and judges and rabble. Only three women's roles. There's plenty of opportunity for double casting, but I wouldn't recommend changing the genders of the characters unless there is a specific concept in mind. This is an English language Jacobean tragedy, and can be performed with a unit set and basic props and costuming. Weapons will be needed as the last scene is an utter and all-consuming bloodbath. Good monologues for men, and some really great scenes for two or three actors. The question is: Is it a tragedy, dark with gruesome horrors...or is it a dark comedy, gruesome for its satirical treatment of horror?

Gratiana: No, he was too wise to trust me with his thoughts.
Vindince: I'faith then, father, thou wast wise indeed;
"Wives are but made to go to bed and to feed."

Women suffer page after page of this sort of treatment. When a woman isn't being raped, she’s seducing or killing or worse…whining. There are only whores and virgins in the world of this play, except all the virgins are raped and turned into whores. When a rapist is brought before a judge he says of his crimes: "My fault being sport; let me but die in jest." What a guy.

So, this play was not funny "ha ha." But, the more I read, the more absurd the treatment of women became and I began to wonder at it's purpose. Tourneur seems to be about pushing buttons, not unlike Young Jean Lee. The scenarios are so ridiculous, the plots so confusing, the twists so twisty that I couldn't help but find in these pages true flashes of satiric subversion and a devilish eyebrow cocked toward a bloody patriarchy.

A closing tip for voracious readers:

My favorite place to hunt for new plays is a university book store. If you've ever wanted to break into the reading lists of the best theatre minds in the country, run to the universities where they teach and stand in the bookstore line. San Francisco State University is an excellent resource for new plays. Yes, I order plays from Samuel French, TCG and Amazon, but for those days when I just want to browse and don’t want to be once again disappointed by a Borders or some other big chain, the SFSU Bookstore is a great place to go.

So…what are you reading?

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Tuesday, November 9, 2010

Perils of Free?

In Friday's You've Cott Mail, way down at the bottom, Thomas Cott includes a quick quote from Public Theater artistic director Oskar Eustis, given as part of a larger article in Crane's New York about how major New York arts organizations are engaging the younger generation. Eustis' quote hits pretty close to home in terms of innovative audience development, not because what he's talking about is revolutionary, but because he speaks about the shortcomings of one of the most-well-known free-ticketed events in the country, Public Theater's Shakespeare in the Park. Here's the quote, with some extra context pulled from the article:


Oskar Eustis, artistic director of The Public Theater, said the arts need to be more accessible for everyone. Even the nonprofit theater's free Shakespeare in the Park creates barriers.

“By giving Shakespeare away for free, it has become inaccessible for many,” Mr. Eustis said. “Tell someone they have to wait six to 36 hours in line for a ticket and it erases 90% of population that would have considered going.”


In some ways, this is a quote that one can react strongly to without really being empathic about the Public's situation--after all, we're not all just sitting there with drastically popular, massively funded free programming where the demand highly exceeds the supply. But, here at Theatre Bay Area, we're in the enviable or unenviable position of having a similar issue. We've been grappling with this same (relative) issue in the context of our Free Night of Theater program, in which we annually distribute about 5,000 to 6,000 free theatre tickets, and also annually disappoint between 20,000 and 30,000 unlucky people who don't get tickets, don't get the tickets they want, or get overly frustrated by the (admittedly arduous, or at least not hoop-free) process of getting the tickets.



We've tried various ways to "share the wealth" of the program--we do targeted giveaways to businesses whose employees seem likely candidates to become repeat arts consumers while also setting up various roadblocks to dissuade repeat Free Nighters from being able to easily access the tickets. But it's hard, and so when I saw Eustis' quote it got me thinking.



How can we, as artists, arts administrators and (yes) businesspeople balance success with access? How can we make sure, in the case of Free Night, that we're continuing to make the arts available to new people while also ensuring, for the companies' sakes, that we're getting those tickets to audiences that are likely to return (and pay)? What does it say when the leader of one of the biggest free theatrical events in the world essentially says that the very "freeness" of the event "erases 90% of the population that would have considered going?"



In the case of the Public, they're addressing this inequity by creating a "mobile Shakespeare" unit, the goal of which is to take the art to some subset of those people who can't or won't wait in line. And in our case, we're looking at turning Free Night upside down over the course of the next year and seeing if there's a way to keep the success of the program while also improving some of the inherent problems we've tried and failed to solve in the last six years. We'll see how it goes...but we're open to suggestions.

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Friday, November 5, 2010

Live-Tweeting at the Playhouse

On October 21, I did something that made the arts marketer in me sing and the director in me cringe: I live-tweeted a performance of The Sunset Limited at SF Playhouse.

Before you throw tomatoes at me (or pat me on the back), allow me to qualify: I was participating in the Playhouse Pluggers night, which is a designated performance for tweeters to plug away on their little portable electronic devices. One performance of each SF Playhouse show is "set aside," as it were, for volunteer "pluggers" to take over the back row of the theatre (where they won't disrupt other patrons) and tweet to their hearts' content.

In spite of being somewhat of a Twitter outsider,* I decided to participate primarily as a follow-up to an article that my Theatre Bay Area colleague Clay Lord wrote about technology in theatre (or perhaps more accurately, theatre in technology). For those of you interested (and you should all be interested because this is a seriously brilliant article), you can read it here. In it, Clay brings up the topic of texting (or tweeting) during performances as one of the most controversial intersections of theatre and technology, citing that 93% of Bay Area theatregoers polled were against texting during a play. The reactions, according to Clay, "ranged from 'Awful, the height of rudeness,' to 'Obnoxious!' to 'Those people should be hung by their toenails and allowed to die in the town square.'" While I find public toenail hanging highly repulsive, I must admit that my first reaction to the idea of a "tweet night" at the theatre was not entirely positive. I'm all for creative marketing and artistic experimentation, but (as a relative Twitter outsider) the idea of live-tweeting a performance seemed lame or distracting at best and obnoxious or disrespectful at worst.

Nonetheless, I did my duty as a Theatre Bay Area representative, got dinner with my non-tweeting guest (every experiment needs a good "control" subject), and tweeted The Sunset Limited-inspired haikus in preparation for the tweet marathon that was to come. From the moment I arrived at the Playhouse, I felt like I was in some sort of VIP club. SF Playhouse is very conscientious about making its pluggers feel as welcome as possible by doing two things: telling us not to censor ourselves and giving us free wine.

The most exciting part of my experience as a live-tweeter (aside from the wine) was the community of pluggers of which I was a part. There was @anthoknees, a theatre aficionado and actor who learned of the program through a friend and jumped at the opportunity for free theatre tickets. There was comedian @aliciadattner, artistic director of The Illuminated Theatre @jonathanwbender, theatre afficionado and second-time plugger @n_a_k, and plugger veteran @scottragle who had participated in every plugger's night since its inception back in March. Though I was a bit intimidated by the experienced tweeters and their shiny new iPhones, I was immediately accepted by them (even with my sad little Blackberry that had been overhauled hours earlier so as to run a functional Twitter app).

"I just tweet my thoughts," said Anthony Williams (@anthoknees), sensing my hesitation during the last few minutes before the show started. "It's sort of like breathing. Things just come to you and you share them."

As a chronic over-thinker, as someone who likes to plan out everything I put down in writing, then re-read it a few dozen times before I publish it, this new way of viewing (and responding to) theatre is pretty radical. The lights went down in the theatre and I gave myself a little pep talk, something to the effect of "OK, brain, you've served me pretty well so far, but please please please find something more interesting to tweet about than 'actor 2 crosses stage left.'"

While I had many reservations going into the experience, these concerns were quickly alleviated. Because what happened almost immediately is that, when the lights came up on the show, we entered into a fast-paced, on-topic, continually evolving conversation about the play (all typed, of course). Since I was watching my co-conspirators twitter their musings on the show while I was watching the show, I picked up on quite a few details that I might have missed otherwise. It was surprisingly exciting to have the instant gratification of tweeting an observation of the play and having that observation validated instantly by a community of alert, insightful theatregoers. I bonded with this group of strangers more than I have ever done at a theatre performance, even during post-show schmoozy-type parties. With so many theatre companies touting mission statements that declare a desire to bring people together through art, this is a pretty significant accomplishment in itself. Though I am usually a very attentive theatergoer, I don't believe I have ever engaged so fully with a play. I was so mentally exhausted by the end of the play from 90 straight minutes of watching, analyzing, reading and responding to all aspects of the play that all I wanted to do was go home and go to sleep.

On the other hand, I must say that my experience of the art itself suffered. Because I was engaged with so many different forms, I missed some key plot points, pivotal shifts in the power dynamics and even a "happy accident"--when one of the actors (I'm assuming) mistakenly knocked over a glass of water, I found out about it first through the tweets of my peers and only looked up in time to see Carl Lumbly cleaning up the wreckage. In fact, I left the production feeling that I would need to see it again in order to get a complete sense of the artistic choices that were made by the actors, director and playwright.

Ultimately, it strikes me that the debate over Twitter in theatre is a symptom of larger conversation that theatres are either avoiding or jumping into head-first: how do we remain relevant when the ways in which people engage with art (and each other) are changing? I very much doubt that allowing people to text during a play is the ultimate solution (not that it's claiming to be, or that there is one be-all-end-all solution) and it certainly isn't right for all theatres. But it is an interesting tool to remind us to reexamine the ways in which we as artists and/or forward-thinking arts administrators can use technology to our advantage rather than avoiding it altogether.

What are you (either on the artistic or the marketing/admin side of things) doing to engage with this issue?


Information about the SF Playhouse Pluggers program can be found here. To read the pluggers' live-tweets of The Sunset Limited, visit here. To read my posts exclusively (eegads!) go here and scroll down to October 21.


*I never said I wasn't biased. I mean, I actually find the concept of Twitter to be pretty cool, but every time I try to use it (ok, the half-dozen-or-so times I've tried to use it), something goes awry and I get that horrible whale-being-held-up-by-birds-that-must-possess-superbird-strength-because-they're-really-tiny-and-that-whale-is-huge. And I want to hate the whale because it's telling me that I can't do what I want to do, but then I discover that it's called the "Fail Whale" which is so obnoxiously cute that I can't muster more than a vague sense of disapproval for the whale. And then I just end up feeling guilty for disapproving of a whale that is clearly being stolen by a flock of evil supergenius birds on steroids that are probably going to conduct painful scientific experiments on the poor, unsuspecting whale. I could really go on and on about the emotional turmoil caused by my encounters with that silly, complicated whale but I have a blog post to get back to.

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Wednesday, November 3, 2010

Arts Message Gets Through!

Did everyone hear Governor-Elect Jerry Brown's victory speech last night? It was an amazing win for the arts. First, Brown chose to hold his victory party in Oakland's beautifully refurbished Fox Theater, home to Oakland's public School for the Arts, which Brown helped create during his tenure as mayor.

In his speech, Brown referenced the theatre and the school as examples of the renewal he hopes to bring to the state. He went on to say that the school and the arts exemplify the "creativity and innovation" that California needs for the 21st century.

This is a huge win for the arts. Let it sink in that our new governor, unscripted, articulated the core value of the arts in his victory speech. This from the man who created the California Arts Council more than 30 years ago.

Congratulations to everyone involved in the nonpartisan Arts in the Governor's Race Campaign, and to all advocates of the arts who have been working for so long to get our message out. Last night's victory speech gives us all reason to celebrate.

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Tuesday, October 26, 2010

Oh, the Joys of Live Theatre

I recently made a reservation to see a show at a local theatre. I received an email back from the artistic director, who had also directed the show, saying that she hoped I still wanted to come, but that she felt that she had to tell me in advance that she would be going on carrying a script in place of an actor that had left the show. Of course I still went, not only because I know her to be a great actor and wanted to support the theatre, but also because I had great deal of interest in seeing this particular show. I replied as such and also added, in jest, something to the effect of “I hope you aren’t also house managing and running the light board!" Imagine my surprise when I walked into the theatre and she actually was house managing!


I was reminded of an opening night performance I attended a number of years ago at a large Equity house, where the lead actor had left the show a few days before opening and the director went on in place of the actor, script in hand. It was one of the most memorable and moving nights of theatre I have ever experienced. In that case, the artistic director made a pre-show announcement providing the context of “Oh, the joys of live theatre.” In both cases, the script became virtually invisible, either due to the skillful physical handling of the script, the performance/skill of the director/actor or some combination of the two.

What struck me most about both of these experiences is that there was an almost palpable electricity onstage. There seemed to be a renewed focus and increased energy from all of the players. The actors and the entire production team rallied together in a way they couldn’t have possibly done in the absence of this adversity. The end result, though likely very different from the rehearsed "product," was, in my estimation, probably a more energized, committed and focused performance for all.

The audience in both of these cases approached their experience differently as well. They were almost uniformly rooting for the team to pull it off and even looked forward to the story they would be able to tell their theatre-going friends: “I was there when….” They also were, probably unconsciously, even more attentive, observant and gracious than they would have been otherwise.

While none of us would ever wish for something to go awry during the run of a show, such instances epitomize some of the things I love most about theatre: its risk and its immediacy. As an artist, these brushes with theatre "disasters" remind me to challenge myself: am I always bringing as much focus and commitment to the work I am doing as I can?

I’m sure we all have many similar stories, at theatres large and small. What are some of your best "I was there when..." stories (either as an audience member or as an actor)? How did the theatre "disasters" affect the experience as a whole, either for the actors or for the audience members?

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Thursday, October 21, 2010

Proving what we know is true

This post originally appeared on ARTSblog.

As artists and arts advocates, we all know, deep down, that Art Matters. But we continue to grapple with how best to talk about that value, to “justify” (a loaded word) or “prove” that the continued investment in infrastructure, arts education outreach and daily artistic input into the population-at-large is necessary to the creation of a tolerant, educated, empathic and energized society. The great work of Randy Cohen and Americans for the Arts on the economic front, including the creation of the Arts and Economic Prosperity Calculator, have gone a long way towards standardizing the arguments around economic impact of arts and culture, and has essentially gotten us all on the same page. But, and this language is getting to be a cliche, economic impact is only part of the answer – half of the answer at most, really – and getting to the point where we can talk about the intellectual, emotional, social, empathic impacts of the arts in the same specific, data-driven way as we can talk about the economics may open up a brave new world of advocacy for money, time and respect from the government, the funding establishment, the education system and our patrons.

Of course, in some ways, we’re already good at getting at some version of what researcher Alan Brown calls the “intrinsic impact” of art – mostly in the form of testimonials from arts patrons. A well-formed interview can get you incredible stories of the transformational power of art, and such things, when well-packaged, can prove very valuable in the conversation with arts skeptics about the value of artistic work. But interviews are really, truly only part of the answer here, and as part of the National Arts Marketing Project Conference session, Did the Campaign Work?: Integrating Impact Assessment into your Strategies, we (Theatre Bay Area) will be unveiling a year-long research and development effort to create a web-based service for theaters and other arts organizations across the country to quantify the intrinsic impact of their work, generate easy-to-read dashboards, and provide sample survey and interview protocols to generate a new type of conversation using a new vocabulary. Working with research firm WolfBrown and arts service organization partners in Los Angeles, New York City, Washington, DC, Minneapolis and Philadelphia, Theatre Bay Area will generate a year-long set of activities focused around in-depth work with 18 theatre companies (including some of the most influential regional theaters in the country from Arena Stage to the Public Theater) across the course of a season. This work will include a whole battery of efforts from surveying to long-form interviews, video testimonials, web interface development, and a series of community forums in fall 2010 and summer 2011 – all in an effort to spark a change in the way we, as artists, evaluate and value the arts. Because ultimately, no matter how much we believe it in our hearts, we can’t effectively argue for the value of the arts to anyone if we can’t speak about the parts of art that go beyond restaurant tabs, parking fees and tolls – in a language our debate partners understand.

We’re not trying to replace anything, we’re trying to add. In his book No Culture, No Future, Simon Brault notes, “…[A] one-dimensional and instrumental approach that would only justify or value artistic creation solely where it has calculable economic impact would be immensely more devastating for our society than underestimating the cultural sector’s economic contribution.”

The expansion of the argument for the arts, which began to work its way into the social and intrinsic impact spheres in the 1990′s, must now move from half-million-dollar-plus one-off studies to egalitarianized, easily accessible, standardized tools that anyone from the smallest to the largest cultural institution can use to demonstrate and analyze their own value and their great effect on the social fabric. We need as many tools as possible, and must, in Brault’s words, “come to terms with variable logic and negotiate with a multitude of new partners.” To that, I’d only add, “in a language as concrete and standardized as that which we use to talk about economic impact.”

For more in the Intrinsic Impact: Audience Feedback 2.0 study, visit http://www.theatrebayarea.org/intrinsicimpact, or come to our session!

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Monday, October 18, 2010

From the road: conversations about intrinsic impact, part 1

For the past couple of weeks, I've gotten to travel to five of the six cities that are taking part in our big intrinsic impact study, and it's been a truly fascinating process. As a part of this work, we are sitting down with the artistic, marketing and management staff of each of the participating theaters for two hours to talk through the survey protocol and, more generally, to talk about where research, and specifically research about audience feedback, falls into the artistic selection process. Boy, do responses vary.

In some cases, the staff seem to have a healthy conversation going with their audiences, creating what researcher Alan Brown, who is conducting the study via his firm WolfBrown, calls a "feedback loop." In other cases, the response seems muddy, and often indicates that the internal conversation about this question hasn't yet happened - or at least that a coherent consensus hasn't yet been reached. And then there are the companies that have a very clear view of things, and that view is that audience feedback sits nowhere near artistic selection.

I don't know that there is a right answer here, although coming at it from a marketing point of view I see some real downsides to not at least taking audience feedback, especially the type of "intrinsic effects" feedback we are talking about in this study, into account at all. After one of the meetings, Alan talked to me about how he is fascinated by those maverick artistic directors who don't really engage in a conversation with their audiences, but manage to succeed (sometimes fabulously). Artists like that exist, and their existence is fantastic - they are able to build experiences that audiences don't even know they want. These people remind me of visual artists like Pollock, Picasso and Van Gogh, who created from their own vision, and who managed to tap into the public's vision over time.

What is hard for me is that it seems clear that for every Van Gogh, there are thousands of artists out there who don't quite hit the zeitgeist, but think they will. When you loop it back to theatre, these are the leaders of theatre companies who think they are thisclose to being visionaries, to creating monumental work, but are in fact creating a bunch of insulated work that isn't really connecting. Maybe these artists are aware of this problem but don't feel that changing is a valid way forward. Or (more likely, I think) maybe these artists don't actually know whether or not their work is affecting in the ways they want it to be.

Ultimately, of course, the work becomes unsustainable if no one will pay to see it. But what if incorporating just a little hat tip to the audience's emotional, intellectual and social connection - seeing how, as we will be able to do with this intrinsic impact study, the audience's experience matches up against the goals of what theatre companies want them to experience - could shift that trajectory and make that many more successful pieces, that many more affecting experiences?

I'm interested in hearing how the conversation evolves over the year, and discovering who uses this information and how. We are prepared for some companies to simply set these results on a shelf and never look at them, though we hope that won't be the case. But even if in the end the leaders of a company decide that this type of work isn't their cup of tea, hopefully they'll figure out why they are resistant, and what the perceived threat is, and how real it is. That's a conversation, and in this case, that's success.

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Thursday, August 19, 2010

Is this theatre? Who gets to decide?

I'm in the midst right now of writing the third article in my series on community and theatre that's appearing in Theatre Bay Area magazine, following on the first two about physical spaces and neighborhoods (August) and diversity and demographics (September). This third piece is all about technology, and the new form of community that the web and other technologies has created in the world--a community that is increasingly popular for a wide swath of the population. And in particular it seems to be about where the boundaries of "theatre" really are.


So I was very interested to see this article that just appeared at nytimes.com, filed under the theatre section, about a communal bike ride with soundtrack. It sounds really cool, but it hit me in a particular way because it made me wonder: what is the essence of theatre, and when does something stop being theatre and move on to being something else? Is a group of avatars performing an original play in the virtual world World of Warcraft theatre? Is, as was recently written about in the Times, a show put on for an audience of one in which the audience member is pushed from one upsetting situation to another like a television station changing channels theatre? Is a bike ride with music theatre, if it's done by 50 people at once and is choreographed to use the city as the actor?

In my interviews for this piece so far, there's been a throughline, particularly with artists, that theatre can be so much more than it is without losing its specialness. I've heard people argue that there are, in fact, very few requirements for a piece of theatre: it doesn't need a specific space, it doesn't even really need actors, or a script, or even the realization that you're seeing theatre. And at the same time, there's an overtone of "theatre is, somehow, fundamentally different." It's not TV, it's not film. Finding that balance, especially as we start wandering into cyberspace not just to market but to make and present work, is difficult--and even more so when, as with Joyride, the show referenced in the nytimes.com piece, trappings of a digital world, gaming, music, synchronicity across personal universes, comes back into the physical space and challenges the traditional work being made today.

What do you think? What is theatre, what isn't? Who judges? Does it matter?


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Monday, August 2, 2010

10 Lessons the Arts Teach

The National Art Education Association has created a top-10 list for why the arts matter -- and it's interesting to parse the arguments the document makes.

Of the 10 lessons:
- none is an economic argument
- 3 (#4, 6 and 7) are essentially about thinking critically
- 3 (#2, 3 and 9) are essentially about empathy
- 2 (#1 and 10) are essentially about the ability to make judgments
- 2 (#5 and 8) are about learning nonliteral concepts

This document is an incredibly valiant attempt to illustrate the intangible value of the arts, but in a lot of ways I'm afraid it wanders into the same traps that we often do. It traffics in generalities, highlighting words like "ABILITY," "VIVID," and "POETIC CAPACITIES" (yes, they really used all caps) instead of stripping back the language to talk about what's really at the core. The concepts underlying the items are solid--the arts teach children to address situations from multiple perspectives and therefore think critically, empathically and soundly--but relying on nonspecific flow-y language isn't going to get us there.

My English teacher in high school (the best, most ruthless editor I've ever had), always said that behind every frilly phrase is a void where a specific fact should be. Perhaps this is why first-person testimonials are so the rage right now, because they allow the simultaneous demonstration of the power of art on a specific and nonspecific level.

One of the goals of the intrinsic impact study we're working on is to try and standardize and make more concrete some of these giant concepts that get dressed up in adjectives and trotted about--so that we can walk into a room with a legislator who is trying to cut our budgets and say, yes, here, on this graph, is what our art is doing to the minds of young people. Here's proof that they're thinking in a way they've never thought before, here's proof that they're seeing the world from a perspective other than their own. In the meantime, swanky flyers like this one will get us some of the way down the road--I just hope that we're not shooting ourselves in the foot with miles to go.

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Friday, July 9, 2010

A summary of Audience 2.0, the new report on tech and the arts from the NEA

Last week, the NEA came out with Audience 2.0: How Technology Influences Arts Participation, a 150-page report discussing, as you might expect, the effect of technology on different types of artsgoing. The report uses data from the 2008 Survey of Public Participation in the Arts (SPPA), and is dense, fascinating and prescient—and as NEA Chairman Rocco Landesman notes, “In the arts, we are deeply invested in the…necessity of the live experience. Technology is often seen as our nemesis.”

Right off the bat, the report lays out its main finding, which is that “people who engage with art through media technologies attend live performances or arts exhibits at two to three times the rate of non-media arts participants.” This finding is repeated over and over in various contexts in the report, and the data seems to at least show a correlation between the use of technology to appreciate art and the frequency of attendance at live arts/exhibitions. What seems unclear to me is how much that can be attributed to technological assistance leading to more tech-based arts experiences and in turn more live arts experiences, and how much it’s simply that people who like art like art of all kinds, more and more often, than those who don’t.

Of note is that, according to this report, arts participation through media does not seem to replace live arts participation, personal arts creation or performance. In fact, the report points out, arts engagement through media is correlated with higher rates of participation in those activities. This again leads me to question whether this just means people who like theatre in real life are more likely to track down that YouTube performance of Patty Lupone, but the report suggests that that relationship needs much further prodding to fully understand it.

As Audience 2.0 goes on to note, “It’s is unclear…whether participating in the arts through electronic media directly leads to live attendance at arts events. Other possibilities are…live attendance leads to arts participation through electronic media or arts participation through electronic media and arts participating through other means reinforce each other.” Indeed.

Despite the inability to actually definitively link non-live attendance causally to more live attendance, which is going to involve some much more in-depth research, this report’s a good read, and it is interesting to see the NEA palpably trying to dispel the fears associated with the internet and other media for arts organizations of all stripes—something which is obviously particularly evident for theatre companies, artists and unions.

Here are some of the report’s more fascinating findings about what percentage of people that have participated in a performance through electronic or digital media:


  • 21% of US adults say they’ve used the internet to view/download an arts performance
    8% and 7% of US adults say they’ve watched a musical or play, respectively, through electronic or digital media (fascinating given that only about 16% and 9.5% of the entire adult American population attends musicals and plays in a given year)

  • 22% of US adults participated in both media and live performances—more on what doing both may do to frequency of attendance later

  • A full 50% of the entire American adult population seems to take part in no art of any sort—media-based or not—a problem particularly prominent for Hispanics and African Americans, in which populations 61% and 59% respectively “neither attended live events nor used media to engage in arts activities.”
The report also adds nuance to one of the most startling findings from the 2008 SPPA: according to the 2008 SPPA, “In 2008, 67 percent of people with graduate degrees attended at least one benchmark activity, compared with only 38 percent of people with some college education and 19 percent of people with only a high school diploma.”

Audience 2.0 overlays the media aspect and finds something sort of startling—while that same negative correlation between education and attendance exists if you’re looking at people who both attend live and media-based arts experiences, if you look at people who only experience art through non-live media, the correlation actually flips, and people with less education and lower income tended to show higher rates of viewing/listening to art than those with higher incomes/education levels. While the obvious answer here is simply that if you’ve got the education and income, you probably can afford to attend live events in the way others can’t, and so you do, it’s still interesting to note that media accessibility means that art of all forms is now flowing more directly out to many of the constituencies our live events simply can’t touch.

Given this info, it’s probably not surprising that, when you zoom in particularly on theatre, specifically (surprisingly enough) straight plays, non-whites “attend” (watch/listen to on media) non-live theatre performances at a higher rate than they attend live theatre events, and in fact match fairly closely to the overall population of the country. Take a look:



Note particularly the drastic jump in Hispanics and African Americans who say they have experienced a straight play via non-live media (13.5% and 14.7%) versus those who say they've experienced a straight play live (6.1% and 6.6%). Also worth noting, almost twice as many African Americans have experienced a musical via non-live media than have seen one live (10.2% versus 5.8%).

So what does this mean? The takeaway for me, which isn’t new, but is perhaps now more urgent, is that there is a percentage of the population who wants theatre, but is currently only getting it, in whatever limited way, through non-live media. That percentage of the population is mostly non-white, mostly less affluent, and mostly more rural (another finding of the study), and it seems to me that this report serves as a call-to-arms of sorts to get it in gear and figure out how to translate our place-based medium into something that can function as powerfully and impactfully online.

To read the full report, visit Theatre Bay Area’s DataPoint Research page.

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Wednesday, June 23, 2010

The Responsibility of Art Is Not Just External

Reading Michael Feingold's latest essay in Village Voice reminded me of the ongoing conversation prompted by Clay Lord's post on whether art needs to justify itself.

Actually, Feingold's essay is slightly askew of Clay's topic, but some comments to Clay's post talked about how some artists and shows don't seem to consider the audience. Feingold's essay swings the conversation to the other extreme: what happens when "art" listens to its audience too much.

Consider this quote, but I encourage you to read Feingold's entire essay before responding:

"The big question is what our theater can do in the face of such intense mass-market pressure. Corporations run the world; we can't pretend they don't. Through the mass media, they also run the popular mind, to the ongoing consternation of individualists like you and me. Ours is a small, embattled group, with few allies, and it, too, feels mass-marketing's tug: As Facebook has taught me, a disheartening number of theater folk share the tourist audience's preoccupation with mass culture, to the point where I sometimes feel like the hero of Ionesco's Rhinoceros, watching his friends turn into stampeding animals."

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Thursday, May 20, 2010

The Responsibility of Art Is Not Just Internal

When I was sitting at the Dynamic Adaptability conference a couple months ago, at one point an artist got on stage ostensibly as part of a panel on how to raise money for individual projects. He led a rousing 10-minute example of how to engage an audience to donate money to a hypothetical project and encouraged audience members to shout out questions about the project, things like “what is your budget,” “what is the format of the event,” and some variation of “what is the point off this event.” And it’s this last one that caught me, because in response, without hesitation, and to the great joy of the many artists in the audience, the speaker said, “Art does not need a reason to exist; art does not need to be justified.”

As an advocate for the arts, and as a person with a mind for marketing, I find this line of argument both reductive and damaging. Of course art needs to justify its existence, just like any other potential investment opportunity – to claim otherwise is simply to say to claim that art sits above all other aspects of the world. To argue that the simple existence of a piece makes the world a better place, regardless of the quality, message, aesthetic and form of that piece is the same as saying that the mushroom scrubber is in fact a useful invention simply for the fact that it exists. And ultimately, I think such an attitude, of choosing to say “if you don’t get it, too bad” as opposed to trying to puzzle out the intricacies of translating the vocabulary of an artist to that of a lay person, is at the heart of a lot of the perceived irrelevancy and marginalization of the field in the larger population.

I get extremely agitated when I hear a person in one sentence say that they make art from a personal place and feel no need to understand how it engages or doesn’t engage with the community, and in the next sentence say that they want to (or, often, “deserve”) to make a living doing just that.

When it comes down to it, I feel that there are certain people, the greatest artists of all time, for whom such an attitude might be true (although, to point it out, many of those artists did not in fact make a living off of their work during that time, and were instead only celebrated later). And I don’t claim to be able to judge which of the many thousands of individual artists in the city are the ones most likely to be the next great, society-touching savant. But I know, for me, that I love being an artist – taking photographs, designing quilts, writing short stories, painting, drawing, doing theatre – and I don’t especially feel a need to create that work with the world at large in mind. The difference, I think, is that I also don’t have any expectations that a room full of people will throw money from the balconies at me simply because I tell them to, nor that were I in that position, I would not have to answer that person in the third row who shouts out, “Why does this deserve to exist?”

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Tuesday, May 18, 2010

Lights Up: Theatre Bay Area's 2010 Annual Conference

Theatre Bay Area had its 2010 Annual Conference last Monday, May 10, and hooboy was it action-packed! Titled Lights Up: Sparking Conversations on Excellence, this year's conference at the War Memorial & Performing Arts Center featured keynote speech by arts advocate Eric Booth, community conversations and breakout sessions on rethinking new play development, arts education advocacy opportunities, exploring alternatives and adaptations to the nonprofit structure, navigating theatre coverage in the new media landscape, the state of the Bay Area acting pool, measuring the effectiveness of your social media strategy, community engagement as part of the artistic process and much, much more. We also had a number of bring-your-own-breakout sessions, plus playwright-director speed dating and a networking bingo game to help break the ice. People were tweeting all through the conference at the #tba2010 tag, adding another level to the ongoing conversation.

At the conference we also unveiled Theatre Bay Area’s strategic plan for 2010-13, which we’re pretty excited about. The next few years’ chief focuses will be on promoting excellence within the organization and the field, building diverse and devoted arts participants in our audience development efforts and strengthening and preserving an arts-friendly ecosystem. The strategic plan is also online, so check it out.

The day wrapped up with a closing address from Theatre Bay Area executive director Brad Erickson, which we wanted to share in its entirety. Enjoy!

Beyond “Nice”

What an amazing day this has been. Thank you to Eric Booth, and Todd London, and our old friend David Dower, and all the panelists and speakers today. Thank you to Dale and Rebecca, who co-produced today’s conference. Thank you to all of Theatre Bay Area’s staff, our board, our Theatre Services Committee, or Individual Services Committee. Thank you to our volunteers, to everyone here at the War Memorial—and thank you to all of you—400 people here today. Amazing.

Now, before we head upstairs for a drink and Expo and our After Hours programming—yes, there’s more to come—I want to spend a few minutes flipping through this curious playbill type thing we gave you today. Our 2010 Strategic Plan, our roadmap for the next three years—our “Plan in Three Acts.” (Thanks to Rebecca Novick for this great formatting idea.)

Everyone here who works in a theatre or dance company, or almost any other kind of organization, has almost certainly been involved in a strategic planning process. Sometimes they’re invigorating and insightful, sometimes you want to kill yourself. Sometimes you’re just doing it because someone somewhere said you needed to—a funder perhaps?—and really you can’t wait to just get the damn thing done and put it on a shelf where you never have to look at it again.

And then sometimes you really do need to ask—because you really don’t know—Where exactly are we right now? And where in the world are we going? For us, this time around, the questions were more like that.

A couple months ago, Theatre Bay Area hosted the annual conference of performing arts service organizations—or APASO—here in San Francisco. One of our speakers was Diane Ragsdale, the arts program officer at the Mellon Foundation. Diane talked to us about “Surviving the Cultural Change.” She reminded us that for all the real dangers brought on by the recession, the greatest challenge for the performing arts today was recognizing and adapting to huge shifts in our culture. She quoted Dana Gioa, former chairman of the National Endowment for the Arts, who observed that “the primary issues facing the American arts at present are not financial. They are cultural and social. We have a society in which the arts have become marginalized.” Diane referred to Russell Willis Taylor of National Arts Strategies who has stated that her greatest concern for the field was that arts organizations cannot easily explain why they matter. (Which made me remember that Ben Cameron, former head of Theatre Communications Group and now at the Doris Duke Foundation, has remarked more than once that the most pressing problem facing theatre today is not a fiscal crisis but a crisis of relevance.)

Diane pointed us to a book by Laurence Gonzales called “Deep Survival” which examines why some people in life-threatening situations manage to survive and others perish. “Gonzales,” Diane told us, “explains that the way we navigate in life is by forming and following mental maps: Literally pictures in our minds of particular areas or routes. Gonzales says you get lost when you ‘fail to update your mental map and then persist in following it even when the landscape,’ (the real world), ‘tries to tell you it’s wrong.” In other words, “Whenever you start looking at your map and say something like, ‘Well, that lake could have dried up,’ or ‘That boulder could have moved,’ a red light,” Diane told us, “should go off. You’re trying to make reality conform to your expectations rather than seeing what’s there. In the sport of orienteering, they call this ‘bending the map.’”

Over the past two years, major markers on all of our maps have shifted radically. Oceans have evaporated and mountain ranges have turned to plains. Our economy has crashed and is now rebounding. Perhaps. If Greece—and Portugal, and Ireland, and Spain—don’t take us all down again. Great Britain has elected a hung Parliament and is struggling to form a government. And our own elections loom just a few months away.

Our world has changed and is continuing to change. Where are the mountains, and the lakes, and the boulders on our maps in May 2010? Are they where we expected them? Are we bending our maps? How many of us need to tear up the Rand-McNallies in our mind, and draft entirely new mental maps that show the world, the Bay Area, as it is today?

For our “Plan in Three Acts” we have chosen for our guide-star one particular word—a hard, sharp-edged, metallic, glinting kind of word, more diamond than down comforter. It’s a word that elicits strong reactions—personal, idiosyncratic, immediate, emotional. Love it, hate it, the word is compelling. The word is excellence.

“Excellence” and our relationship to it—as an organization, as a field, as individual theatre artists—was an idea that emerged from a number of sources during our planning process. It came from board members. It came from members of the community—artists, funders, theatre leaders—it came from a wide spectrum of people whose interest was that Theatre Bay Area should hold itself to the highest possible standards—and that we should also find a way to broach the subject of greater excellence in the field.

And so, we have Act I, Scene 1: In Which We Take a Hard Look at Ourselves and Address Weaknesses and Areas for Improvement—Setting excellence for ourselves as an organization, as our first goal. It’s a scene in which we push ourselves past OK, past good-enough, beyond “nice” to tougher assessment of our programs and services. We are committing ourselves to strengthen what’s good about what we do, to fix what’s not working, and to throw out what’s just plain broken or no longer relevant. It won’t be easy and we’ll need your help. We invite you—no, we beg you—to be honest with us about what’s of value to you, what’s not, what needs to be improved or expanded, what’s just fine the way it is, and what needs to be thrown away.

Next, Act I, Scene 2: “In which we foster excellence in the field.”

This for us is the scariest scene of all. During our planning process, we had months of energetic, even heated, debates about whether we should even tackle this issue head-on. Staff was hesitant. Leaders of theatres and individual artists were excited, though, even insistent. Was it not possible to dare ourselves as a community to spark conversations—candid, no-holes-barred discussions about evaluating the overall quality of our work.

No one imagined some Olympic-style panel of judges in our theatres assigning numeric grades to the work—9.8, 4.7, 6.3. But there was enormous energy around confronting and challenging a Bay Area cultural norm—one I think you’ll recognize—our pervasive, our persistent, our invidious NICENESS.

Niceness, as a human trait, is for the most part a—very nice thing. People from around the country have often commented on the remarkable collegial quality of our theatre community. This trait was called out recently in Theatre Development Fund’s study of new play development, “Outrageous Fortune.” (Todd London, one of its authors, is here with us today, and many of you participated this morning in a conversation around those findings.) At the close of the book, after laying out serious issues in new play development nationwide, Todd and his co-authors point to several examples of success, case studies of what is working well in bringing new plays to life. And the Bay Area is called out for our communal approach. “It Takes a Village” the segment is titled, and it describes the way our theatre companies and new play development groups swap plays and playwrights, share resources, trade information and have formed an informal but interconnected network for supporting playwrights and theatres. This organic system is fantastic and I believe it is directly related to our culture of collegiality and community support, to our over-riding niceness.

But I will also posit that our deeply-rooted niceness—our reluctance to hurt one another’s feelings, and even our innate skepticism of absolutes of all kinds—which is surely one of the reasons for the Bay Area’s long reputation for open-mindedness and tolerance of difference—that this propensity for niceness that we share actually gets in the way of candidly evaluating the artistry and the impact of the work on our stages. Or, perhaps to put it more accurately, our niceness stops us from sharing our candid assessments with the artists themselves. Oh, we can be quite upfront about what we think in lobbies and bars after the show—that is to say, behind each other’s backs. But face to face? Awfully hard for us to do. It’s not considered “nice.”

Act I, Scene 2 asks us to make a resolution as a community to move beyond “nice”—beyond a superficial sort of sweetness—towards a deeper respect for each other as artists, a deeper caring, a deeper valuing of the work itself—by creating constructive mechanisms for seeking out and sharing honest evaluation of the art we produce.

Today we distributed a questionnaire asking each of you about your own practice of self-assessment. How you do reflect on your own work? Whose opinions do you trust? Who understands your aesthetic, who gets what you’re trying to do, and who will tell you what you need to hear to be better?

We’re looking at the role Theatre Bay Area can have as an organization in facilitating these conversations, in sharing practices of assessment and reflection. Can we create connections and forums for talking about enhancing the quality and the impact of our work?

I learned from Eric Booth during one of our breakouts today that the etymology of the word “assess” is “to sit with” or “sit alongside.” What a beautiful image: to sit beside one another, supporting each other in our individual efforts to reach greater excellence.

And what amazing work we have to assess. How exciting it’s been over the last several weeks to follow the huge success of Bay Area theatres and Bay Area shows on the national stage. The New York Times in April ran a Sunday feature citing our region as the place in America where “musicals dare to be different.” The story pointed to genre-bending work from Berkeley Rep, TheatreWorks, Brava and Shotgun. Then, last week, following the announcement of the Tony nominees, Rob Hurwitt in the San Francisco Chronicle, framed this year’s competition in New York as the Battle of the Bay, with so many plays, musicals and artists with Bay Area origins now top contenders for this season’s Tony Awards.

When we talk about the excellence of Bay Area theatre, we’re talking about building upon these kinds of successes to fully support the highest reach of all our artists and companies, in all their artistic and cultural diversity.

Why?

Because surely the excellence of the work, and our growth as artists, directly affects the relevance of what we do for the communities we live in and deepens the impact of our art on the individual lives of people who come to our shows and engage in our programs. Because ultimately, what we do is about them.

A year and a half ago, in conjunction with Free Night of Theater 2008, we launched a study with renowned researcher Alan Brown looking at finding ways to measure how the work on our stages was impacting, deeply effecting, the audiences in the seats. Something like 80 theatre companies around the Bay Area participated in this pilot study, the first ever to concentrate on a single arts discipline and one of the very earliest inquiries ever into what Alan calls “intrinsic impact.”

What is “intrinsic impact?” I don’t think Alan likes it when I put it this way, but here’s how I describe “intrinsic impact:” We often say that theatre is a transformative experience. Well, this study seeks to measure that transformation. You were transformed? How transformed were you? And how long did that transformation last?

Intrinsic impact is that difficult-to-describe effect that art can have on person’s emotions, intellect, memory and imagination. Why is this important? Well, isn’t this why we make theatre in the first place? To move people, and move them deeply—whether that’s to laughter, or tears, or intense debate, or just to have people leave the theatre humming a song, arm around their companion, and feeling better than they did when they arrived.

Interestingly and less altruistically, the more powerfully audiences are impacted by the art on the stage, the more likely they are to return. And so we have a key to addressing the most astounding statistic I’ve heard in the past 12 months. Here it is. For all the work we have done as a field to attract new audiences to the theatre, and to all the arts, 75% of these new audiences never return. This is true for theatre and dance and symphonies across the country.

What’s wrong here?

If we’re to keep the audiences we bring in, we must understand if our work is connecting with them, if it’s making an impact.

This year, with fantastic support from the Doris Duke Foundation and the National Endowment for the Arts, and a host of other funders, we will be launching a nationwide study of intrinsic impact, looking at 25 theatres in 6 cities around the country, working with their artistic directors and managing directors and marketing directors to find ways to measure and strengthen the impact of the art on our stages to the people who see our shows.

Act Two of our strategic plan is all about these folks, the people who come to see our plays. We’re thinking differently about audiences these days. We’re picturing them not just as targets for our marketing, not merely as butts for your seats, not even just as something to be cultivated over time, as in “audience development.” Rather we’re reframing our focus towards engaging the people of the Bay Area as life-long participants in the arts. Now, will we continue to market to residents and visitors alike? Of course. Will we keep trying attract attendees, especially new attendees, to your shows? You bet. Will we continue working to develop audiences for years to come? Absolutely. But we will move beyond the perfectly nice goal of higher attendance towards a more radical purpose of creating theatre participants—of building a wider and wider network of people, all over the Bay Area, who act, and direct, and write, and design—who volunteer and serve on boards and give money—who advocate in Sacramento and City Hall, who vote and teach and—oh, yes—go to plays. Lots and lots of plays.

All the research shows that more and more, people around the country, of all ages, of all demographics, are increasingly becoming creators of art in their own right. They are singing in church choirs and playing musical instruments—more guitars are being sold in California today than ever before. They are making videos and uploading them to the Internet, “curating” musical collections on their iPods, creating web pages, stepping up to open mikes at poetry slams, and, yes, taking acting classes. People are making art even while attendance at “big box” arts events—that is, theatre and dance, along with opera and symphony—continues to decline. These mountains of audience engagement have moved, and our mental maps must reflect the changed cultural topography or we will surely lose our way.

We will succeed in bringing in new audiences in so far as we succeed in making them real participants in the art we put on our stages, and in making them real partners in the companies we run. We will succeed in so far as we are truly connecting to the communities in which we live. To today’s California of 2010. To tomorrow’s California of 2020. Diversifying our audiences to look like today’s California—not the mainly white, mainly middle-class California of the 1950’s—is not just a nice thing to do, something to be embraced by nice, liberal-minded, well-meaning people like ourselves. No. Making sure our audiences look like today’s California is an urgent priority for our companies and for theatre itself, and is as much a matter of survival as balancing our bottom lines. Theatre in the Bay Area must reach and speak to a new California that is increasingly Latino and Asian-American. That is both younger and older than ever before. That is populated with children and adults who haven’t seen comprehensive arts education in the public schools in 40 years.

In Act Three of our plan, we will endeavor, with all of you, to change our region and our state, to make the Bay Area not just a nice place to be, but to make our region—and here’s our big Vision, pull out your playbills—“to make our region a global model for how to create and sustain a diverse society—one that values the arts as an integral component of individual and communal life, as a key element in the exercise of democracy, and as a crucial catalyst for promoting understanding, sparking creativity and fueling economic prosperity.”

When we drafted this vision statement, one of our board members commented that not even the United Nations embraced such lofty goals. I’m not sure if he meant that as a criticism or a compliment. But how appropriate it seems, standing on this stage where the U.N. charter was signed. In any case, this vision comes from you. From this amazing theatre community of artists, and administrators, and advocates, and supporters, and audiences—and from the larger community of creative people of all kinds—who for centuries have flocked to this Bay to reinvigorate their work, to rebuild their lives, to re-imagine their communities.

We are incredibly blessed to live and work in a region that goes so far beyond “nice.” That reaches superlatives in so many ways. That inspires one of our television news stations to state, with a straight face and as a matter of journalistic fact, that they serve the Bay Area—the best place on Earth. Let’s match that, and make this the best theatre community—on the planet.

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Tuesday, May 4, 2010

Annual Conference wandering the blogosphere

Barry Hessenius, the former director of the California Arts Council and currently a consultant and author of Barry's Blog, mentioned one of our Annual Conference sessions in a blog post recently. His post, which was specifically about the Omni-Directional Mentorship session being hosted by Edward Clapp, was also more expansively about the role and state of arts administrators in the field. It's a hard topic -- are we getting top-heavy as an industry, with more administrators than artists, or are we in fact experiencing the opposite, as Michael Kaiser believes: a dearth of competent arts professionals to keep the industry not just afloat but thriving in an increasingly competitive landscape?

Who knows? But we'll certainly be discussing that juicy tidbit and much more at our Annual Conference this coming Monday, May 10 in San Francisco.

To register for the Annual Conference, please visit http://www.theatrebayarea.org/lightsup before noon on Friday!

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Tuesday, April 20, 2010

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Friday, April 9, 2010

Taking Intrinsic Impact to the Next Level

This morning, in You've Cott Mail (which if you aren't subscribed to, you should be!), Thomas Cott highlighted an article from the Guardian UK about some work being done there on measuring the emotional response of audiences to theatre. What was so interesting about the article is that it mirrors some major research we’re about to launch here at Theatre Bay Area and in six cities across the US.

The article is a summary of a new effort in the UK to measure the emotional response of audiences to art. Working with WolfBrown, the research firm that piloted a lot of this intrinsic impact research (as it’s called), we’ll be building a similar survey and doing follow-up research with 25 theatre companies in six cities (San Francisco, Los Angeles, Seattle, Chicago, New York, and Charleston). Throughout the 2010/2011 season, we, with arts service organization partners in each city (LA Stage Alliance, Theatre Puget Sound, ART/New York, League of Chicago Theatres, League of Charleston Theatres), will be working with the theatre companies to set intrinsic impact goals for three productions in a season, measure the effect of each of those productions using the survey, and then generate a final report for each company and work through, with the artistic, administrative and marketing staff, the implications of the research and how it matches (or doesn’t match) the company's hoped-for goals.

In addition, as part of this work, we’ll be developing a web-based interface that we hope will eventually allow any theatre across the country access to an affordable, fee-for-service program in intrinsic impact. Companies will be able to produce the survey themselves, learn how to set goals for the various axes of intrinsic impact, and then log the results themselves and see how they stack up. They’ll be able to develop a portfolio of their impact on their audiences, with a lot of possible implications as more companies participate. Over time, by making this an affordable service [which it currently decidedly is not – this research project, with projected generous funding from three national foundations and assorted local foundations (more news on that once the contracts are signed), will have a total budget upwards of $400,000], we hope to provide companies with a new way of measuring the effectiveness of their work on audiences. In addition, we hope these measurements eventually will become an alternative way of demonstrating worth to funders, audiences and trustees.

Our work will begin over the summer as staff from Theatre Bay Area and WolfBrown begin traveling to the partner cities, identifying theatre companies with the partner ASOs, and beginning the induction process. We’re incredibly excited about this new work – especially now that we see that there’s a parallel effort going on in the UK. We expect to be able to report out on this, at least preliminary results, in time for our Annual Conference next spring, and plan on doing final reporting on the project at TCG and NAMP in 2011.

P.S. As some of you know, we did a pilot of this project a few years ago around Free Night. The results of that pilot are available here. It’s the report called "Assessing the Intrinsic Impact of the Bay Area Free Night of Theater Program."

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Friday, April 2, 2010

Live Blog! Leveraging Social Media with Beth Kanter

Thank you for joining us for this exciting discussion. If you would like to join the conversation, please do so at the Wiki: http://artssocialmedia.wikispaces.com/

If you have questions about this event, please email Clay@theatrebayarea.org.


Live Blog! Leveraging Social Media with Beth Kanter

Thoughts from the group on Twitter: Usually when you follow someone, they follow you back. If you start on being engaging and getting to know your people, they will tell other people to follow you. Promote to audiences that you can be followed on Twitter. Target your messages.

Listening for Organizations: Monitor, Compile, Distribute, Reflect

What is being said that positive? Negative? Neutral? How does what they say change?

Find the tools that work for your company best that can help you find out what people are saying. Free tools like Google Alerts, Social Mention, or Twitter (or any RSS reader). For pay tools like Radian6 will save time, but costs money. If you are still in the walk/crawl stage then don't use the pay tools, start with the free ones.

Six Steps for Listening:
1. Get your organization ready
2. Use your RSS reader like a rock star (Make it a daily habit)
3. Brainstorming Key words
4. Set up a listening Dashboard
5. Make listening and engaging an ongoing process
6. Build time for reflection

If you find people talking about you, figure out if it's a problem or not a problem. If it's not a problem, find ways to engage those people. If it's a problem, figure out if it's a big problem or a little problem and act swiftly. If you are not present for the conversation, the conversation is happening without you...and this will effect your organization in the physical world. Add value to the conversation, don't be afraid to disagree, keep to the point of the topic, point to the relevant sources if you have more information, watch the conversion develop, humor works, and avoid big brother.

Unbelievably, and yet believably, the Air Force has an incredible blog assessment strategy. Here is one of the versions: http://www.prwatch.org/node/8104

So, interested in the listening experiment: http://artssocialmedia.wikispaces.com/Twitter+Experiment

Live Blog! Leveraging Social Media with Beth Kanter

More on using Twitter:

When you get started ask:
What is your twitter brand? (Do you speak as an institution? Do you speak as a member of an institution? CEO or Artistic Director Brand? The hybrid of these?)

Do basic listening first:
Look at the twitter home page and see what people are saying. Follow people.
Use lists to manage followers. (CJM example: personal lists, privet lists, collaborators, board, regular participants...etc)
Search on different key words (your organizations name, your genra, your city)
Search by hashtag

Ways to engage on twitter:
Be informative, not a sales person
Use hashtags and keywords
Shara and Shoutout (AKA retweet)
Thank people
Use Twitter tools

The Retweet is important. The art of the retweet! http://danzarrella.com/#

There is an app store for Twitter: http://oneforty.com/

Other possible ways to interface with Twitter is Co-Tweet and Tweet Deck. Know what kind of information you need and how best to get it. Experiment with different tools and then research and get results. One such research tool is http://twiangulate.com/search/. Another is http://twitalyzer.com/

You know, there are so many more ways to use Twitter then I ever thought. And so many tools developed to analyze the people and what they are saying.

Now we're taking a few minutes to try and do ourselves. Here's the link to the Twitter Experiment: http://artssocialmedia.wikispaces.com/Twitter+Experiment